Restaurant Customer Feedback Questionnaire– Food Wholesaler Visit – Form-C1

餐厅客户反馈问卷 – 食品批发商到店体验

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Thank you for your response. ✨

Team Member Name

餐厅或商家名称:

Business Name :

位置或邮政编码:

Location or Post Code:

来访日期:

Date of Visit: (YYYY-MM-DD)

联系人姓名(可选):

Name of Contact Person (Optional):

Section 1: Overall Shopping Experience 整体购物体验

您对本次购物体验的总体评分是？Excellent 非常满意/Good 满意/Average 一般/Poor 不满意/Very Poor 非常不满意

1. How would you rate your overall shopping experience today?

您多久来我们批发店一次？First time 第一次来/Weekly 每周/Bi-weekly 每两周/Monthly 每月/Occasionally 偶尔来一次

2. How often do you visit our wholesaler store?

Section 2: Product Range and Availability 产品种类与库存情况

您对我们产品种类的满意度如何？Excellent 非常满意/Good 满意/Average 一般/Poor 不满意/Very Poor 非常不满意

3. How satisfied are you with the range of products available?

本次所需商品是否都能买到？All items 所有商品都能买到/Most items 大部分能买到/Some items 部分能买到/None 几乎都买不到

4. Were the items you needed available in stock?

是否有您想要但找不到的商品？No 没有/Yes 有

5. Are there any products you were looking for but couldn’t find?

如果有您需要却找不到的商品，请说明:

(5.) If your answer Yes, Please specify:

Section 3: Product Pricing and Quality 产品价格与质量

与其他供应商相比，您觉得我们的价格如何？Much Better 便宜很多/Slightly Better 略便宜/About the Same 差不多/Slightly Higher 略贵/Much Higher 贵很多

6. How do you find our product prices compared to other suppliers?

您对我们产品的质量评价是？Excellent 非常好/Good 好/Average 一般/Poor 差/Very Poor 非常差

7. How would you rate the quality of our products?

Section 4: Store Layout and Product Accessibility 店面布局与商品易找性

您是否容易找到所需商品？Very Easy 非常容易/Easy 容易/Neutral 一般/Difficult 有点难/Very Difficult 非常难

8. Was it easy to find the products you needed?

如果选择“有点难”或“非常难”，请指出哪些商品或区域需要改进：

(8.) If your answer Difficult or Very Difficult, Please specify which products or areas of the store were hard to locate:

您认为本店的布局是否合理、易于购物？Yes 是/No 否

9. Is the store layout user-friendly and well-organized?

若否，请提出建议:

(9.) If your answer No, Please suggest improvements:

Section 5: Staff and Service 员工服务

您对我们员工的态度与专业度评价如何？Excellent 非常满意/Good 满意/Average 一般/Poor 不满意/Very Poor 非常不满意

10. How would you rate the attitude and professionalism of our staff?

我们的员工在本次购物中是否给予了帮助？Very Helpful 非常有帮助/Helpful 有帮助/Neutral 一般/Unhelpful 没什么帮助/Very Unhelpful 完全没有帮助

11. Were our staff helpful during your visit?

您认为我们目前提供的哪项服务最有帮助？或者您希望我们增加哪些服务？

12. What service do you think is most helpful, or what service would you like us to provide in the future?

Section 6: Customer Preferences 客户购物偏好

在选择食品批发商时，请按重要程度为以下因素排序(1最重要…5相对最不重要): Price 价格/Product Quality 产品质量/Brand Availability 品牌选择/Customer Service 客户服务/Shopping Convenience (Store Hours/Location/Layout) 便利性（地理位置、营业时间、布局等）

13. Please rank the following factors in order of importance to your business when choosing a wholesaler (1 = most important, 5 = least important):

Price

Product Quality

Brand Availability

Customer Service

Shopping Convenience (Store Hours/Location/Layout)

Section 7: Additional Feedback 其他建议与反馈

本次到访中，您最满意的是什么？

14. What did you like most about your visit today?

我们还有哪些地方可以改进以更好地服务您的餐厅？

15. What can we improve to better serve your business?

您愿意向其他餐厅推荐我们批发店吗？Yes 愿意/No 不愿意/Maybe 不确定

16. Would you recommend our wholesaler store to other restaurants?